Support
How can we help with Sungto?
Sungto app and sungto.com
On sungto.com you can write song lyrics now; hearing a finished song and buying songs there is coming soon. Today, finished songs are made and bought in the Sungto iPhone app. Web accounts, sign-in and lyrics drafts work as described below; the sections about website purchases and refunds describe how buying will work once it opens, and until then they do not apply to anyone.
Email us and a person will reply, usually within two business days.
If it’s about a particular song, include its share link or the recipient’s name, and roughly when you made it.
My song didn’t finish
If a song fails partway through, the credit it used goes back to your account automatically, so you can try again without paying twice. If it keeps failing, email us with the recipient’s name and roughly when you tried.
I bought songs but don’t see them
In the iPhone app
Open Sungto with an internet connection and give it a moment; purchases are confirmed with Apple in the background. If your songs still haven’t appeared, open the purchase screen and tap Restore Purchases. Still missing? Email us with your Apple order ID from the receipt Apple emailed you.
On sungto.com
A payment on the website is usually confirmed within a minute. Check that you’re signed in with the same Google or Apple account you were using when you paid, then reload the page. Still missing after a few minutes? Email us with the order number from the receipt Paddle emailed you, and the email address you signed in with.
Redeeming an offer code
In the app, open the purchase screen (tap your song count at the top of the home screen) and tap Redeem Code. You can also redeem a code in the App Store app: tap your profile picture, then Redeem Gift Card or Code. The songs are added the next time you open Sungto.
Refunds
Bought in the iPhone app
Purchases are made through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com. We can’t see your payment details or issue refunds ourselves.
Bought on sungto.com
Purchases on the website are sold by our online reseller, Paddle.com. A pack is refundable for 14 days if no song was generated from it; once a song has been generated from a pack, that pack can’t be refunded. To ask for a refund, email us with the order number from your receipt and the email address you signed in with. Our Refund Policy has the details.
You don’t need a refund for a song that failed to generate: it goes back to your balance automatically.
New phone or reinstalled the app
Stay signed in to the same iCloud account, and Sungto finds your existing songs and remaining credits when you open it. If they don’t come back, email us.
Web accounts
If you signed in on our website with Google or Apple, you have a web account. It’s separate from the iPhone app: songs and credits in the app don’t appear on the website, nothing made on the website appears in the app, and we can’t move anything between the two, even if you use the same Apple Account in both.
When you email us about a web account, tell us the email address you signed in with and whether you used Google or Apple, so we can find it. If you signed in with Apple and chose Hide My Email, send us the relay address instead (it ends in privaterelay.appleid.com). You’ll find it in your Apple Account settings, under Sign in with Apple.
Keeping a song
Songs stay in the app and at their share link for 30 days, then they’re deleted. To keep one for good, download it from the song screen.
Deleting a song or your data
To delete a song, open it in the app and tap Delete. That removes its audio, its share link, and its details straight away. To delete anything else we hold, email us and we’ll confirm once it’s done. See the Privacy Policy for what we keep and why.
A song made on sungto.com is deleted from the song maker: open it from My songs and choose Delete.
Deleting a web account
You can delete your web account yourself: open the account menu in the song maker and choose Delete account. You may be asked to sign in again first, and if lyrics or a song are being written at that moment, wait for them to finish and try again. Deleting removes the account’s lyrics drafts, any songs and their share links, its balance, and the sign-in record that holds your email address, name and photo. Songs you bought and haven’t used are lost and aren’t refunded, so if a pack is still refundable, ask for the refund first. Can’t get in? Email us and we’ll delete the account for you. To remove a single draft rather than the whole account, tell us which one.
Three things are kept: a scrambled marker showing that your Google or Apple account has already had its free lyric drafts, with any refund or dispute history, so that deleting an account and signing in again doesn’t give a second set; a record of each completed purchase — the order reference, the pack and the dates; and a cost record for each finished song — the date and what it cost us to make. None of them holds an email address, name, card details or song. A few short-lived counters expire on their own within days. The Privacy Policy explains it in full.
A song about me was shared without my consent
Email us the share link and we’ll take the song down. You don’t need the app or an account to ask.
Reporting inappropriate content
Songs are checked automatically before they’re made, but if you come across one that’s hateful, harassing, or otherwise inappropriate, email us the share link.
Company details
Sungto is a product of WeThank Technologies FZE.
- Legal name
- WeThank Technologies FZE
- support@sungto.com
- Website
- sungto.com